Eric P. Bloom: 6 tips on maximizing your staff’s client service
As a manager, never forget the importance of teaching and emphasizing the importance of client service to your staff.
I was in Washington, D.C., for the second time in three weeks to provide training to a client. On my first trip to Washington, I was able to stay at a Marriot Fairfield Inn right next door to my client’s office. For the second trip, however, I was forced to stay at a hotel about three miles away because there was a convention in town and my hotel of choice was filled.
